GTC

2. General rules

2.1. The "General Terms and Conditions" (hereinafter T&C) govern the use of accommodation and services operated by the Service Provider (Hotel Helikon **** SUPERIOR, Keszthely).
2.2. Individual conditions are not part of these General Terms and Conditions, but they do not exclude the conclusion of separate, special agreements with travel agents and organizers, sometimes with different conditions suitable for the given business.

3. Contracting party

3.1. The services provided by the Service Provider are used by the Guest.
3.2. If the Guest places the order for the services directly with the Service Provider, the Guest will be the Contracting Party. The Service Provider and the Guest together, if the conditions are met, become contractual parties (hereinafter Parties).
3.3. If the order for the services is submitted to the Service Provider by a third party (hereinafter referred to as the Intermediary) on behalf of the guest, the terms of cooperation are governed by the agreement between the Service Provider and the Intermediary. In this case, the Service Provider is not obliged to check whether the third party legally represents the Guest.

4. The method and conditions of using the Service

4.1. The Service Provider always sends a written offer to the Guest's verbal or written offer request. If a specific order is not received within 48 hours of sending the offer, the Service Provider's offer will cease to be binding.
4.2. The Agreement is created solely by the written confirmation of the Guest's reservation in writing sent by the Service Provider, and is therefore considered a written Agreement. Therefore, without the Service Provider's written confirmation - at least via e-mail - the reservation and the valid contract will not be created. Contract is a written agreement between the Service Provider and the contracting party regarding the order of the service.
4.3. A verbally given reservation, agreement, amendment, or its verbal confirmation by the Service Provider does not constitute a contract.
4.4. The Agreement on the use of accommodation services is for a specific period of time.
4.5. In the case of accommodation services, if the Guest permanently leaves the accommodation (hereinafter: Accommodation) before the end of the specified period, the Service Provider is entitled to the full consideration for the accommodation service stipulated in the Contract, depending on occupancy, unless otherwise agreed. The Service Provider has the right to resell Accommodation that is vacated before the end of the specified period.
4.6. The prior consent of the Service Provider is required for the extension of the accommodation service initiated by the Guest. In this case, the Service Provider may stipulate the reimbursement of the fee for the already performed service.

4.7. The condition of using the accommodation service is that the Guests prove their identity in accordance with the legal regulations before occupying the room. No one can stay in the hotel without notification.
4.8. Amendments and/or additions to the Agreement require a written agreement signed by the Parties.

5. Arrival and departure to the hotel / Check-in – Check-out

5.1. The rooms can be taken from 14:00 on the day of arrival. Depending on the occupancy of the hotel, the Service Provider can provide the possibility of early arrival or late departure for a separately calculated fee.
5.2. If the Guest does not appear by 18:00 on the day of arrival specified in the Contract, the Service Provider has the right to withdraw from the Contract, unless a later arrival date has been stipulated.
5.3. If the Guest made an advance payment, the room(s) will remain reserved until 12:00  the next day at the latest.
5.4. The rooms are available to our Guests until 10:00 (in the case of groups, until 10:00) on the day of departure.
5.5. If the Guest does not leave his room by 10:30 on the day indicated as the day of departure at check-in and the Service Provider has not previously agreed to the extension of the stay, the Service Provider is entitled to invoice the room price for an additional day and at the same time the Service Provider's service obligation is terminated.

6. Prices

6.1. The hotel's current list prices (Rack Rate) are posted in the hotel room or at the hotel entrance.
6.2. The price lists of other services are located in the respective hotel department (Restaurant, Lobby bar, Spa).
6.3. The Guest can always receive information about the price of the services before starting the service at the hotel reception.
6.4. The Service Provider may change its advertised prices without prior notification. The hotel's current prices can be found on the hotel's website (www.hotelhelikon.hu).
6.5. If the Guest has booked accommodation and the Service Provider has confirmed it in writing, the Service Provider cannot change the already confirmed price.
6.6. When announcing the prices, the Service Provider indicates the tax content of the prices (VAT, local tax) valid at the time of the offer, regulated by law. The published prices include the statutory VAT, but do not include the tourist tax, which must be paid on site. The Service Provider will transfer the additional charges due to the amendment of the applicable tax law (VAT, local tax) to the Contracting Party, subject to prior notification. If the service provider determines its prices in Euros, they are converted based on the daily exchange rate data of the MNB.
6.7. The Service Provider applies a best price guarantee. The basic condition for validating the guarantee is to have a valid confirmed room reservation on the hotel's official website. The more favorable price is valid under the same booking conditions as those confirmed by the hotel. These conditions are as follows: 
• Valid for the same hotel
• The arrival and departure times in the reservation are the same
• The number of guests and the age of the guests are the same
• The room type and the number of rooms are the same
• There is no difference between the quantity and content of the other ordered services

The price guarantee does not apply to the following price types:
• In the case of prices available on a non-public interface (e.g.: club system, corporate).
• For prices available on auction websites
• When using loyalty points given by any partner

7. Offers, discounts

7.1. The Service Provider's offers - with the exception of daily room rates - are only available to Guests with a limited amount of room capacity.
7.2. Current offers, discounts and promotions are announced on the hotel's website.
7.3. The advertised discounts always apply to individual room bookings, unless the Service Provider specifically indicates the possibility of deviating from this in the conditions of the given discount.
7.4. The advertised discounts cannot be combined with any other discounts.
7.5. Discounted prices are always available to availability.
7.6. In the case of reservations of the Service Provider's products subject to special conditions, group reservations or events, the terms and conditions set forth in an individual contract are established.
7.7. For children - in the case of accommodation in a room shared with their parents - we provide the following accommodation and meal discounts:
• From 0 to 3 years: 100%
• From 3 to 12 years: 50% discount
• From 12 to 18 years of age: a charge for an extra bed will be determined
7.8. It is only possible to place an extra bed in certain room types.
7.9. The request for an extra bed must be agreed with the service provider in advance, at the same time as the reservation.

8. Cancellation conditions

8.1. If no other conditions have been specified in the hotel's offer, it is possible to cancel the accommodation service without penalty until 16:00 on the 3rd day before the day of arrival.

8.2. If the Contracting Party has not ensured the use of the accommodation services by advance payment, credit card guarantee, or in other ways stipulated in the Contract, the Service Provider's service obligation shall cease after 18:00 local time on the day of arrival.
8.3. If the Contracting Party has ensured the use of accommodation services by prepayment, credit card guarantee, or in another manner stipulated in the Contract, and does not arrive on the day of arrival, the Service Provider shall enforce a penalty of at least one day's accommodation fee as specified in the Contract. In this case, the accommodation will be reserved for the Contracting Party until 12:00 noon on the day following the day of arrival, after which the Service Provider's service obligation will cease.
8.4. In the event of cancellation within 72 hours prior to the confirmed arrival date, the penalty amount is one night's accommodation fee, while in case of cancellation within 24 hours prior to the confirmed arrival date, the penalty amount is 50% of the reservation amount.
8.5 If the Contracting Party is a business organization (including business associations, social organizations, churches, local governments, local government institutions, state organizations and their institutions, etc.), the Contracting Party/Customer is still obliged to pay the penalty due in the event of cancellation to the Service Provider, if the accommodation fee is otherwise directly borne by the Guest acting on behalf of the customer.
8.6. In the case of booking products subject to special conditions, group bookings or events, the Service Provider establishes different conditions set out in a separate contract.
8.7. For group bookings, the cancellation and modification conditions are as follows:
8.7.1. Cancellation of the entire room quantity without penalty is possible up to 60 days before arrival.
8.7.2. Up to 30 days before arrival, 30% of the original room block can be canceled without penalty, while the cancellation fee for the remaining rooms is 10% of the ordered services
8.7.3. Up to the 16th day before arrival, 15% of the original room block can be canceled without penalty. while the cancellation fee for the remaining rooms is 25% of the ordered services
8.7.4. Up to 7 days before arrival, 9% of the original room block can be canceled without penalty. while the cancellation fee for the remaining rooms is 50% of the ordered services
8.7.5. In case of cancellation or no-show within 7 days before arrival, the penalty is 100% of the ordered services.
8.8. 45/2014 for the services provided by the Service Provider. (II. 26.) § 29. (1) point l) of Government Decree does not cover the 14-day right of withdrawal/termination without reason and without penalty. The Contracting Party is entitled to cancel the services only in accordance with the above cancellation conditions, even in the case of online reservations.
8.9. The written cancellation must reach the hotel by the specified time.
8.10. If the guest does not arrive on the indicated day and no cancellation has been made, the Hotel must inform the Customer of this the next day and - if the Customer does not take any other measures - can release the room for the remaining duration of the order.
8.11. For group meals or event meals, the Service Provider can no longer accept staff changes within 48 hours prior to the service.

8.12. In case of cancellation after the deadline and in case of non-cancellation, 100% of the price of the ordered service without drinks is payable as a cancellation fee. To determine this, the meal times to be taken into account are 11:00 for lunch and 17:00 for dinner, regardless of the time of the ordered service.

9. Method of payment, guarantee

9.1. The consideration for the ordered services can be paid on the spot in cash (in HUF or in the currency specified by the Service Provider), with a bank card marked as accepted by the Service Provider, SZÉP card, or, in case of a separate, written agreement, by bank transfer, or by payment via the Internet site.
9.2. In the case of bank transfer - unless the agreement concluded with the Service Provider stipulates otherwise - the Guest is obliged to transfer the value of the ordered services to the hotel's bank account before arrival in such a way that the given amount is credited to the hotel's bank account by the day of arrival or the transfer is made by the Guest's account manager's financial institution, confirms the transfer with an irrevocable declaration.
9.3. The Service Provider is entitled to request a payment guarantee before using the hotel service ordered by the guest, but at the latest upon the guest's arrival. The payment guarantee can be a pre-authorization with the guest's bank card, the payment of the ordered service on the spot with cash or a cash substitute accepted by the hotel, and a bank transfer of an amount equal to the value of the ordered service to the hotel's bank account before starting to use the service.
In the case of payment with the SZÉP card, in order to use the card legitimately, the hotel may request payment of the ordered services in advance and the presentation of the Guest's official document suitable for personal identification.
9.4. By paying by bank card, it is possible to pay conveniently and securely on the Service Provider's website. After ordering the selected services, the guest will be redirected to the K&H Bank website, where he can pay with his bank card using the most secure encrypted transaction used by the Bank. 
To do this, the guest must click on "payment by bank card" when choosing the payment method, and then enter the card number and expiration date on the K&H Bank payment server. K&H Bank accepts VISA Classic, VISA Electron and Eurocard/MasterCard cards. 
Bank cards issued exclusively for electronic use can only be accepted if their use is permitted by the bank issuing the card! We ask our guests to check with their bank whether your card can be used for online purchases.
After a successful purchase, K&H Bank issues an authorization number for the transaction, which you should write down or print out the entire page. In the event of an unsuccessful transaction, K&H Bank will inform you of the reason for the error in an error message.
In the event of a complaint from the cardholder, the method and conditions for submitting the complaint, the rights and options for returning the goods, the method and conditions for exchanging goods, the method and conditions for compensating the cardholder.
9.5. By accepting the General Terms and Conditions, the Guest acknowledges and accepts that the Service Provider issues and sends an electronic invoice for the fees to be paid and the amount paid by the guests to the Service Provider under any legal title and sends it via e-mail.

9.6. When issuing the invoice for the amounts paid/to be paid, the Service Provider uses the data provided at the time of the online reservation, while the data provided by the person making the reservation in the case of a reservation by e-mail or telephone.
•    The data entered here (name, address, tax number if necessary) will be included in the "Buyer" section of the invoice. Within 1 day of making the reservation, the Guest may request changes to the provided data, however, changes are no longer possible after that.
•    The Service Provider issues the final invoice based on the data provided at the time of booking.
• Only one invoice can be issued per reservation, reservations cannot be divided into several parts for invoicing purposes. If you want separate invoices issued in the name of two or more guests (or companies), a separate reservation must be recorded/made for each of them. At the same time, subsequent changes to reservations (e.g. purchase of additional services) will be invoiced separately.
•    If you notice any errors regarding the invoice, in order to remedy the problem, the Guest or the person/company designated as the customer on the invoice should send an email to the following address: info@hotelhelikon.hu
Our goal is to handle and report back to you within 15 days of reporting the indicated comment.
9.7 The Service Provider also has the option of issuing an electronic invoice. The original electronic invoice issued by the Service Provider is a PDF file attached to the e-mail sent to the person/company indicated in the reservation. In accordance with the relevant Hungarian legislation (currently Act XXXV of 2001 on electronic signatures, Act C of 2000 on accounting, and PM Decree 46/2007), companies are entitled to issue their invoices in electronic form.
The electronic invoice is a special format file that contains the image of the traditional invoice issued by the Service Provider in the form of a PDF document (which fulfills the requirements of the Hungarian invoice format prescribed by VAT Act CXXVII of 2007), as well as (within the PDF file) its electronic signature and time stamp in accordance with the Hungarian legislation referred to above.
The signature is made on behalf of the Service Provider and is provided with a "qualified certificate" issued by a qualified certification institute contracted for this purpose. The electronic invoice contains all the necessary information, with which the validity of the certificate attached to the signature and time stamp of the invoice can be checked.
If the invoice is used as an accounting document, the recipient of the invoice must store the electronic invoice in electronic form (similarly to printed invoices).
To view and verify the origin and authenticity of the electronic invoice, Adobe Reader version 8 or newer must be installed on the computer.

10. Refusal to fulfill the contract, termination of the service obligation

•    10.1. The Service Provider is entitled to terminate the Agreement for accommodation services with immediate effect, and thus refuse to provide the services, if
•    10.1.1. the Guest does not use the room or the facility as intended.
•    10.1.2. the Guest does not vacate his room by 11:30 on the day indicated as the day of departure at check-in and the Service Provider has not agreed in advance to extend the stay;
• 10.1.3. the Guest behaves in an objectionable or rude manner with the security and order of the accommodation, its employees, is under the influence of alcohol or drugs, displays threatening, insulting or other unacceptable behavior
• 10.1.4. the Guest suffers from an infectious disease
• 10.1.5. the Contracting Party does not fulfill its advance payment obligation specified in the Contract by the specified date.
10.2. If the Agreement between the parties is not fulfilled due to "force majeure", the agreement will be terminated.

11. Placement guarantee
11.1. If the Service Provider's hotel cannot provide the services included in the Contract due to its own fault (e.g. overcrowding, temporary operational problems, etc.), the Service Provider is obliged to arrange the Guest's accommodation immediately.

11.2. The Service Provider is obliged to:
•    11.2.1 to provide/offer the services provided for in the Contract, at the price confirmed therein, for the period specified therein or until the impediment ceases, in another accommodation of the same or a higher category. All additional costs of providing replacement accommodation shall be borne by the Service Provider.
•    11.2.2 provide the Guest with a free telephone call once to inform him/her of a change of accommodation 
•    11.2.3 provide the Guest with a free transfer to and from the offered alternative accommodation.
If the Service Provider fully complies with the obligations described above, or if the Guest has accepted the substitute accommodation offered to him, the Contracting Party may not claim any subsequent compensation.

12. Sickness or death of the Guest
12.1. Should the Guest become ill during the use of the hotel services, and become unable to act in his/her own interest, the Service Provider will offer medical assistance.
12.2. In the event of the Guest’s sickness/death, the Service Provider will claim compensation from the sick/diseased person’s next of kin, heir or invoice payer for any medical or procedural costs, for services used by the Guest before his/her death, or for damage caused to the equipment and furniture of the Hotel in connection with the sickness/death.

13. The Contracting Party’s rights
13.1. Pursuant to the Contract, the Guest is entitled to use – for the designated purpose – the booked room as well as those facilities of the Hotel that are included in the usual services and are not subject to special terms and conditions.
13.2. In relation to the services provided by the Service Provider, the Guest may
13.2.1. make a verbal complaint, which must be investigated immediately and remedied as necessary. If the Guest does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Service Provider shall immediately take a record of the complaint and its position on the complaint and shall send a copy of the record to the Customer.
•    in the case of a verbal complaint made in person, to the Guest on the spot,
•    in the case of a verbal complaint communicated by telephone or other electronic communication service, to the Guest no later than 30 days - i.e. thirty days - at the same time as the reply on the merits.
13.2.2. may lodge a written complaint, in which case the Service Provider is obliged to reply in writing within 30 - i.e. thirty - days of receipt of the complaint and to take measures to communicate the complaint. The Service Provider shall state the reasons for rejecting the complaint.  The guest can send a written complaint to the following address:
•    E-mail: info@hotelhelikon.hu
•    by post: 8360 Keszthely, Mikus Gyula sétány 5.
13.3. If the Service Provider performs the services under the Contract in a defective manner, the Contracting Party shall be entitled to the rights of accessory warranty according to the rules of the Civil Code, depending on the nature of the services. 
13.3.1. In such a case, the Contracting Party may request the Service Provider to rectify the defect or to re-perform the defective service, unless the fulfilment of the request chosen by the Contracting Party is impossible or would involve disproportionate additional costs for the Service Provider compared to the fulfilment of its other request. 
13.3.2. The Contracting Party is entitled to request a reduction of the price or to terminate the Contract if the Service Provider has not undertaken to rectify the defect or to re-perform the service, if the Service Provider is unable to do so, or if the rectification or re-performance of the service is no longer in the interest of the Contracting Party.
13.3.3. The Contracting Party may switch from one of its chosen rights of accessory warranty to another, but shall bear the costs of the switch, unless the switch was justified or the Service Provider gave a reason for it.
13.3.4. The Contracting Party shall notify the error immediately after its discovery, but not later than 2 months after the discovery of the error. Due to the nature of the service, no corrections or cancellation of the contract are possible after departure. In the case of a consumer, no warranty rights may be enforced beyond the 2-year limitation period from the date of performance of the contract.
13.3.5 In the case of a consumer, there are no other conditions for the enforcement of a claim for defects within 6 months of performance other than the notification of the defect unless this is incompatible with the nature of the defect. However, after 6 months from the date of performance, the Contracting Party must prove that the defect existed at the time of performance.

14. Obligations of the Contracting Party
14.1. The Contracting Party shall pay the consideration for the services ordered in the Contract by the date and in the manner specified in the Contract.
14.2. The Guest must make sure that any child in his/her care who is under the age of 14 be accompanied by an adult on the Service Provider’s hotel premises at all times.
14.3. The Guest shall not bring his/her own food to the catering units of the Hotel.
14.4. For the peace of mind of our guests, no noise is allowed in the hotel premises and on the terraces after 22.00 hours, including disturbing television, music and loud music in the lobby, which is the responsibility of the hotel staff.
14.5. In the event that the Guests bring food or beverages into the hotel and consume them in public areas, the Service Provider is entitled to charge a reasonable fee for them (so-called "corkage fee" for drinks).  Guests are not allowed to take food/drinks out of the hotel's catering facilities.
14.6. The consent of the Service Provider must be obtained prior to the installation of any electrical appliances brought into the accommodation by the Guests that are not part of their normal travel needs.
14.7. Guests can park their vehicles free of charge in our uncovered, closed, camera-monitored but unguarded car park. The Service Provider shall not be liable for any damage caused to the vehicles and objects placed in the car park (including, but not limited to: break-in and theft of any object in the vehicle; theft of the vehicle; damage caused by natural phenomena). The hotel cannot be held responsible for any valuables left in the rooms, please use the lockers in the rooms or at the central reception.
14.8. You must drive in the car park in accordance with the Highway Code. The speed limit for vehicles is 10 km/h.
14.9. Please dispose of all rubbish in the rubbish bins located in the complex and in the rooms. It is not allowed to move furniture out of the room or the building.
14.10. The use of tools and equipment on the premises of the complex is at the guest's own risk and is subject to the binding observance of the instructions for use/operation of the equipment as described in the posted instructions for use/operation.
14.11. In accordance with the implementation of Act XLII of 1999 on the protection of non-smokers, smoking is prohibited in enclosed areas (including guest rooms) and public areas of the hotel. The hotel has put up signs in the areas required by law to remind you of your obligation to comply with the legislation. Hotel employees have the right to warn guests and any other person on the hotel premises to comply with the law and to stop unlawful behaviour. Guests and any other person on the hotel premises are obliged to comply with the law and to comply with any request to do so.
14.11.1. If the hotel operator is fined by the competent authority on the basis of the said legislation due to the unlawful conduct of any guest or other person staying on the hotel premises, the operator reserves the right to charge the amount of the fine to the person who committed the unlawful conduct or to demand payment of the fine.
14.11.2. If the guest demonstrably breaches the above legal obligations, he/she is obliged to pay a fee of HUF 15,000 to the Service Provider, which the Service Provider is entitled to debit from the guest's room account and which the guest is obliged to pay upon departure.
14.12. Please contact reception immediately in case of fire.
14.13. Guests who share the use of the rooms and the equipment and furnishings of the hotel are jointly and severally liable for any damage caused by improper use.
14.14. Fireworks and other licensed activities brought by the guest require the written consent of the hotel and the hotel guests must obtain official permits.
14.15. The Guest must immediately report the damage to the hotel and provide the hotel with all the necessary information to clarify the circumstances of the damage, possibly for the police report/police procedure.
14.16. The Guest expressly acknowledges that the Hotel operates a closed-circuit camera system in the common areas of the Hotel (excluding changing rooms, restrooms, but including the car park and the areas directly adjacent to the Hotel) for security reasons, the recordings of which will be deleted in accordance with the applicable legal requirements.
14.16. Pets (dogs, cats) can be brought into the hotel for a fee, as specified in the price list. Guide dogs can be brought to the hotel free of charge.

15. The Contracting Party’s liability for damages
The Guest shall be liable for all damage and injuries that the Service Provider or a third party suffers through the fault of the Guest, the person accompanying the Guest, or other persons that the Guest is responsible for. This liability is valid even when the aggrieved party is entitled to claim damages directly from the Service Provider. 

16. The Service Provider’s rights

Should the Guest fail to comply with his/her obligation to pay for services subject to penalty payment that he/she ordered in the Contract but did not use, the Service Provider is entitled to a lien upon the personal property that the Guest has brought to the Hotel premises to secure its claim.
17. The Service Provider’s responsibilities
17.1. Provision of hotel and other services ordered in the Contract in accordance with the requirements and service standards in force.
17.2. Investigation of the Guest’s written complaint, taking actions for the management of the problem, and the recording thereof in writing.

18. The Service Provider’s liability for damages

18.1. The Service Provider shall assume liability for all damage that the Guest suffers within the Service Provider’s facilities through the fault of the Service Provider or its employees.
18.2. The Service Provider’s liability shall not extend to incidents 
18.2.1. that have occurred due to unavoidable causes that are beyond the control of the Service Provider’s employees or guests, and were unforeseeable at the time of contracting, and the service Provider could not be expected to prevent its occurrence or provide damage control,
18.2.2. or that are caused by the Guest himself/herself.
18.3. The Service Provider may designate areas within the Hotel that the Guest may not enter. The Service Provider will not assume liability for damage or injury suffered by the Guest in such areas.
18.4. The Guest shall report any damage he/she suffers at the Hotel and shall provide the Hotel with all the information required for the clarification of the circumstances of the incident, or possibly for a police report/police investigation.
18.5. In the above cases, Service Provider shall, by way of compensation, reimburse damage that occurs to the Guest’s belongings brought to the Hotel. Service Provider shall only be liable for the compensation of other damage occurred to the Guest’s possessions and of loss of pecuniary advantage to the extent to which the Guest proves that the damage as possible consequence of breach of contract was foreseeable at the time of contracting.
18.6. The Service Provider will assume liability for valuables, securities and cash only if it expressly takes over such items for safekeeping, or if the damage occurs due to a cause for which the Service Provider is responsible according to the general rules. In this case the burden of proof lies with the Guest.
18.7. The Service Provider is liable for valuables, securities and cash only if the item has been expressly accepted for safekeeping or expressly refused for safekeeping, or if the damage has been caused by a cause for which the Service Provider is liable under the general rules. In this case, the burden of proof is on the Guest.

19. Confidentiality

During the fulfilment of its obligations specified in the Contract, the Service Provider shall act in compliance with Act CXII of 2011 on the right to informational self-determination and freedom of information, with the provisions of other legal regulations on data protection, and with the relevant internal regulations of the Contracting Party, provided they are communicated to the Service. 

20. Vis maior 

Any cause or circumstance (e.g. war, fire, flood, extreme weather conditions, power outage, strike) beyond the control of either party (force majeure) will exempt either Party from the fulfilment of their contractual obligations as long as this cause or circumstance persists. The Parties agree to do their best to reduce the probability of such a cause or circumstance to the minimum, and to rectify the resulting damage or delay within the shortest possible time.

21. Applicable law, court of trial
The legal relationship between the Service Provider and the Contracting Party shall be governed by Hungarian law.
22. Complaints handling and dispute resolution

22.1. In accordance with Article 17/A of Act CLV of 1997 on consumer protection (hereinafter referred to as the Consumer Act), the Service Provider informs the Guests that the place of complaints handling is the registered office of the Service Provider at H-8360 Keszthely, Mikus Gyula sétány 5. Potential complaints may be submitted electronically via the following email address: info@hotelhelikon.hu
22.2. According to the Consumer Act, in the case of consumers, the Guest may initiate a reconciliation procedure at the reconciliation body competent according to their place of residence/registered address if they have attempted to settle their complaint with the Service Provider in writing, but were unsuccessful. The address of the competent reconciliation body according to the registered address of the Service Provider, the Reconciliation Body in Zala County, is H-8900 Zalaegerszeg, Petőfi út 24. phone number: +36 92 550 513, email: zmbekelteto@zmkik.hu. Articles 18-38 of the Consumer Act contain the rules of the reconciliation procedure. 
22.3. In case of a breach of consumer protection regulations, consumers may initiate proceedings with the Hungarian Authority for Consumer Protection. The Consumer Liaison Office of the Hungarian Authority for Consumer Protection can be contacted at 1052 Budapest, Városház u. 7., telephone number: +36 1 328 0185, email: fogyved_kmf_budapest@nfh.hu. Contact details of the Consumer Protection Department of the Zala County Government Office: address: 8900 Zalaegerszeg, Göcseji út 24., e-mail: fogyasztovedelem.zala@zala.gov.hu, telephone: 92/510-530.
23. Provisions applicable to events and event contracts

23.1. Concepts:
•    Client: the client or intermediary of the event taking place in the Hotel
•    Supplier: the person referred to in clause 1 of these GTC, who has entered into a written contract with the Customer for the holding of the Event
•    Contract: written agreement between the Client and the Service Provider for the holding of the Event
•    The Customer and the Supplier together: the Contracting Parties
23.2. The basic accommodation package (room rate per night) includes in particular the hotel accommodation service, buffet breakfast, parking and wifi.
23.3. The Service Provider is responsible for cleaning, preparing and furnishing the rooms, providing lighting and, depending on the weather, cooling or heating the room.
23.4. The supplier will provide parking spaces for event participants according to the availability of parking spaces. The Supplier will provide parking for its guests on a first-come, first-served basis as part of the basic package, free of charge.
23.5. The Service Provider shall provide on-site assistance to the Customer's pre-designated partners to ensure the technical conditions of the Event, such as presentation of the venue, providing a survey if necessary, providing site plans, ensuring access to electricity, providing a suitable location for technical equipment.
23.6. If the Customer is in arrears with the payment of the invoice stipulated in the Contract, the Customer shall be liable to pay the invoice in accordance with the provisions of the Civil Code. 6:155 of the Contractor's contract, interest on arrears shall be charged for each calendar day of delay.
23.7. The Service Provider shall be entitled to refuse to provide the services under the Contract as long as the Customer fails to fulfil any of its payment obligations under the Contract, in particular advance payments, or fails to fulfil them contractually and in a timely manner.
23.8. The Service Provider declares that the price of the services, i.e. the Fees, includes 5% VAT on the basic package for the accommodation services set out in the Contract, 5% VAT on the rental of catering and event rooms not included in the basic package and 27% VAT on the rental of catering and event rooms not included in the basic package and 5% VAT on the rental of other services. The Fees do not include tourist tax, which is payable by persons over 18 years of age.
23.9. The Service Provider reserves the right, in the event of changes in legislation, to incorporate the tax rate in accordance with the provisions of the legislation in force at the time into the Fees under this Agreement, and to unilaterally amend the Fees after the conclusion of the Agreement, even after prior notice. 
23.10. If the Customer considers the Service Provider's performance to be inadequate or not in conformity with the contract, the Customer shall immediately notify the Service Provider's contact person during the Event. The Customer shall be liable for any damage resulting from the delay in notification. The Service Provider shall ensure that, with regard to the complaint, the non-conformity is remedied or, if it is not possible to remedy the complaint, the Customer's comments are recorded. The Service Provider shall only be obliged to remedy complaints regarding the Service Provider's performance if they are reported to the contact person or reception desk immediately after they arise, but no later than on the same day, and if necessary recorded. 
23.11. During the event, both the Customer and the participants may purchase food and drinks only from the Service Provider during their stay at the Hotel.
23.12. If the Customer or the participants of the Event bring food or beverages into the Hotel's premises and consume them there without prior notice and written permission from the Service Provider, the Service Provider's staff shall request the Customer/participants to stop doing so. If the Customer or the participants do not remove the food or beverages brought into the premises or continue to consume them despite the request, the Hotel shall consider this a breach of the Contract and may impose a penalty.
23.13. Either Contracting Party shall compensate the other Party for any damage caused by the breach of the contract. It shall be exempted from liability if it proves that the breach of contract was caused by circumstances beyond its control, unforeseeable at the time of the conclusion of the contract, and which it could not reasonably have been expected to avoid or to prevent. The victim must be compensated for all the damage caused by the intentional breach of contract.
23.14. Each Contracting Party shall be fully liable for any damage caused unlawfully to the other Party or to the participants, including in particular any damage, expenses and costs resulting from damage caused to the other Party (in particular: damage to, loss of, or damage to property of the other Party) by the Party or its employees or a participant, including where the other Party has to pay compensation or other payments to third parties or is ordered to pay fines or other sanctions by any authority. The tortfeasor shall be exonerated from liability if he proves that his conduct was not attributable to any fault on his part.
23.15. Either Contracting Party shall indemnify the other Party against any liability arising from the misappropriation of a patent, registered design, copyright, trademark or trade name or any other intellectual property or infringement of the rights of a third party in connection with the performance of the Contract. The Customer shall fully comply with any obligations imposed on it in relation to any work protected by Act LXXVI of 1999 on Copyright, and no such obligation or liability for failure to comply shall be transferred to the Service Provider. 
23.16. Neither Contracting Party shall be liable for any breach of its obligations under the Contract if it is due to force majeure. In the event of force majeure, each Contracting Party shall bear its own damage.
23.17. The Customer shall immediately notify the Service Provider of any damage exceeding the amount of HUF 10,000.
23.18. The relevant provisions of Act V of 2013 on the Civil Code (hereinafter: Civil Code) shall apply to liability for damages.
23.19. If the existence of force majeure affecting the performance of the Contract (e.g. war, fire, flood, adverse weather conditions, power shortage, strike) exceeds a period of 3 - i.e. three - months, or if the performance of the Contract is permanently prevented due to such circumstances, either Contracting Party shall be entitled to terminate this Contract unilaterally, giving reasons and with immediate effect in writing.
23.20. In the event of termination of the Contract, the Contracting Parties shall act in such a way as to protect the other Contracting Party or themselves from any damage of any kind. In the event of termination of the Contract for any reason whatsoever, the Parties shall only be entitled to reach a joint decision by mutual consent in respect of the services provided by the Hotel and to settle any accounts that may be necessary.
23.21. The currency of invoices (advance payment requests) issued for the Fee shall be Hungarian Forint (HUF) or Euro (EUR), and the basis of settlement between the Contracting Parties shall be Hungarian Forint (HUF).
23.22. Any decoration or educational material may be placed on the walls of the Hotel only after prior consultation with the Hotel and approval of the content. All equipment, furnishings and materials required for the Event may only be brought in and out through the staff gate. A record(s) shall be kept of the entry and removal of fixtures, fittings and other movable property, with a list of the items, a copy of which shall be given to each party.
23.23. The Hotel undertakes to provide the luggage room (a room for the storage of luggage and bags of the Guests arriving at the Hotel) free of charge for the duration of the Event for the use of the Event participants.
23.24. At the end of the event, all movables (including exhibits or other items, packaging materials) brought into the Hotel or its premises by the Customer or participants must be removed. If the Customer fails to fulfil these obligations by the deadline, the Hotel will remove or store the movables at the Customer's expense. Hotel may charge a rental fee if the items remain in the room where the Event was held.
23.25. Only the Customer shall be entitled to take photographs for commercial purposes in the Hotel's premises and the entire area (including the park), unless otherwise agreed by the Contracting Parties in the Contract.
23.26. The Hotel is entitled to take photographs of the Event - in the Hotel premises and in all adjacent areas (park) -, in particular of the preparations for the Event, the furnished rooms, the prepared and decorated tables, the food, the logo and trademark of the company displayed at the Event and of the persons participating in the Event, and to publish them on its own website. Only photographs of persons attending the Event, excluding persons employed by the Hotel, shall be taken in which the persons are unidentifiable (crowd shots). The Customer consents to the creation and use of the above-mentioned recordings.
23.27. In the course of publications related to the Event organised at the Hotel, the Customer shall indicate the Hotel Helikon **** SUPERIOR, Keszthely in the materials it wishes to publish and the Customer shall obtain the Hotel's prior written consent for the images and text of any press release prior to publication. Unauthorized publication without such approval shall constitute a serious breach of contract and the Hotel shall be entitled to terminate the Contract unilaterally by extraordinary notice.
23.4. The supplier will provide parking spaces for event participants according to the availability of parking spaces. The Supplier shall provide parking for its guests on a first-come, first-served basis as part of the basic package, free of charge.
23.5. The Service Provider shall provide on-site assistance to the Customer's pre-designated partners to ensure the technical conditions of the Event, such as presentation of the venue, providing a survey if necessary, providing site plans, ensuring access to electricity, providing a suitable location for technical equipment.
23.6. Amennyiben a Megrendelő a Szerződésben rögzített számla kiegyenlítésével késedelembe esik, akkor Ptk. 6: 155. § - ában meghatározottak szerint kerül felszámításra a késedelmi kamat minden késedelemmel érintett naptári nap után.
23.7. The Service Provider shall be entitled to refuse to provide the services under the Contract as long as the Customer fails to fulfil any of its payment obligations under the Contract, in particular advance payments, or fails to fulfil them contractually and in a timely manner.
23.8. The Service Provider declares that the price of the services, i.e. the Fees, includes 5% VAT on the basic package for the accommodation services set out in the Contract, 5% VAT on the rental of catering and event rooms not included in the basic package and 27% VAT on the rental of catering and event rooms not included in the basic package and 5% VAT on the rental of other services. The Fees do not include tourist tax, which is payable by persons over 18 years of age.
23.9. The Service Provider reserves the right, in the event of changes in legislation, to incorporate the tax rate in accordance with the provisions of the legislation in force at the time into the Fees under this Agreement, and to unilaterally amend the Fees after the conclusion of the Agreement, even after prior notice.
23.10. If the Customer considers the Service Provider's performance to be inadequate or not in conformity with the contract, the Customer shall immediately notify the Service Provider's contact person during the Event. The Customer shall be liable for any damage resulting from the delay in notification. The Service Provider shall ensure that, with regard to the complaint, the non-conformity is remedied or, if it is not possible to remedy the complaint, the Customer's comments are recorded. The Service Provider shall only be obliged to remedy complaints regarding the Service Provider's performance if they are reported to the contact person or reception desk immediately after they arise, but no later than on the same day, and if necessary recorded.
23.11. During the Event, both the Customer and the participants may purchase food and drinks only from the Service Provider during their stay at the Hotel.
23.12. If the Customer or the participants of the Event bring food or beverages into the Hotel's premises and consume them there without prior notice and written permission from the Service Provider, the Service Provider's staff shall request the Customer/participants to stop doing so. If the Customer or the participants do not remove the food or beverages brought into the premises or continue to consume them despite the request, the Hotel shall consider this a breach of the Contract and may impose a penalty.
23.13. Either Contracting Party shall compensate the other Party for any damage caused by the breach of the contract. It shall be exempted from liability if it proves that the breach of contract was caused by circumstances beyond its control, unforeseeable at the time of the conclusion of the contract, and which it could not reasonably have been expected to avoid or to prevent. The victim must be compensated for all the damage caused by the intentional breach of contract.
23.14. Each Contracting Party shall be fully liable for any damage caused unlawfully to the other Party or to the participants, including in particular any damage, expenses and costs resulting from damage caused to the other Party (in particular: damage to, loss of, or damage to property of the other Party) by the Party or its employees or a participant, including where the other Party has to pay compensation or other payments to third parties or is ordered to pay fines or other sanctions by any authority. The tortfeasor shall be exonerated from liability if he proves that his conduct was not attributable to any fault on his part.
23.15. Either Contracting Party shall indemnify the other Party against any liability arising from the misappropriation of a patent, registered design, copyright, trademark or trade name or any other intellectual property or infringement of the rights of a third party in connection with the performance of the Contract. The Customer shall fully comply with any obligations imposed on it in relation to any work protected by Act LXXVI of 1999 on Copyright, and no such obligation or liability for failure to comply shall be transferred to the Service Provider.
23.16. Neither Contracting Party shall be liable for any breach of its obligations under the Contract if it is due to force majeure. In the event of force majeure, each Contracting Party shall bear its own damage.
23.17. The Customer shall immediately notify the Service Provider of any damage exceeding the amount of HUF 10,000.
23.18. The relevant provisions of Act V of 2013 on the Civil Code (hereinafter: Civil Code) shall apply to liability for damages.
23.19. If the existence of force majeure affecting the performance of the Contract (e.g. war, fire, flood, adverse weather conditions, power shortage, strike) exceeds a period of 3 - i.e. three - months, or if the performance of the Contract is permanently prevented due to such circumstances, either Contracting Party shall be entitled to terminate this Contract unilaterally, giving reasons and with immediate effect in writing.
23.20. In the event of termination of the Contract, the Contracting Parties shall act in such a way as to protect the other Contracting Party or themselves from any damage of any kind. In the event of termination of the Contract for any reason whatsoever, the Parties shall only be entitled to reach a joint decision by mutual consent in respect of the services provided by the Hotel and to settle any accounts that may be necessary.
23.21. The currency of invoices (advance payment requests) issued for the Fee shall be Hungarian Forint (HUF) or Euro (EUR), and the basis of settlement between the Contracting Parties shall be Hungarian Forint (HUF).
23.22. Any decoration or educational material may be placed on the walls of the Hotel only after prior consultation with the Hotel and approval of the content. All equipment, furnishings and materials required for the Event may only be brought in and out through the staff gate. A record(s) shall be kept of the entry and removal of fixtures, fittings and other movable property, with a list of the items, a copy of which shall be given to each party.
23.23. The Hotel undertakes to provide the luggage room (a room for the storage of luggage and bags of the Guests arriving at the Hotel) free of charge for the duration of the Event for the use of the Event participants.
23.24. At the end of the event, all movables (including exhibits or other items, packaging materials) brought into the Hotel or its premises by the Customer or participants must be removed. If the Customer fails to fulfil these obligations by the deadline, the Hotel will remove or store the movables at the Customer's expense. Hotel may charge a rental fee if the items remain in the room where the Event was held.
23.25. Only the Customer shall be entitled to take photographs for commercial purposes in the Hotel's premises and the entire area (including the park), unless otherwise agreed by the Contracting Parties in the Contract.
23.26. The Hotel is entitled to take photographs of the Event - in the Hotel premises and in all adjacent areas (park) -, in particular of the preparations for the Event, the furnished rooms, the prepared and decorated tables, the food, the logo and trademark of the company displayed at the Event and of the persons participating in the Event, and to publish them on its own website. Only photographs of persons attending the Event, excluding persons employed by the Hotel, shall be taken in which the persons are unidentifiable (crowd shots). The Customer consents to the creation and use of the above-mentioned recordings.
23.27. In the course of publications related to the Event organised at the Hotel, the Customer shall indicate the Hotel Helikon **** SUPERIOR, Keszthely in the materials it wishes to publish and the Customer shall obtain the Hotel's prior written consent for the images and text of any press release prior to publication. Unauthorized publication without such approval shall constitute a serious breach of contract and the Hotel shall be entitled to terminate the Contract unilaterally by extraordinary notice.

24. Webside

24.1. The Service Provider does not record the user's IP address or any other personal data when visiting the website operated by the Service Provider. When visiting the website, the search is free and anonymous. The Service Provider uses anonymous visits to the website solely for statistical purposes, to optimise the website and to increase the security of the system, and the data recorded does not contain any personal data.
24.2. The Service Provider treats all data and facts about Users as confidential and uses them exclusively for the development of its services, the sale of advertising spaces and for its own research and statistics. The publication of these statements will only be made in a form that does not allow the individual identification of each User.
24.3. Automatically collected information - During visits to the website, one or more cookies - small files containing a series of characters - are sent to the website visitor's (hereinafter referred to as the "Visitor") computer, which will allow their browser(s) to be uniquely identified. The cookies are used through Google Adwords. These cookies only store the fact and time of the visit to the page and no other information. Third-party service providers use these cookies to store if the visitor has previously visited the advertiser's website and, based on this, to display advertisements to the Visitor on the websites of partners of third-party service providers. External service providers use cookies to display advertisements to the Visitor based on the Visitor's previous visits to their website. 
The Visitor can delete the cookie from his/her computer or disable the use of cookies in his/her browser. The management of cookies is usually possible by selecting the option "cookie" in the Tools/Preferences menu of the browser under "Privacy settings". The Visitor can opt out of Google cookies by going to the Google ads opt-out page. For more information about Google's cookie management, please visit https://support.google.com/adwords/answer/2549063?hl=hu. Disabling the use of cookies may result in a reduced user experience when visiting the website and may also result in some services not being fully available.
When visiting websites other than those of Creative Management Ltd. and Google, cookies may also be placed on the Visitor's computer by the following external service providers: Addthis, DoubleClick, Facebook, Twitter, YouTube.
24.4. The Service Provider shall not be liable for any of your previous pages that have been deleted but have been archived with the help of Internet search engines. The operator of the search site is responsible for their removal.
24.5. The html code of the websites operated by the Service Provider may contain independent links from and to external servers for web analytics purposes. The web analytics provider does not process personal data, only browsing-related data that cannot be used to identify individuals. Currently, the web analytics services are provided by Alphabet Inc., Googleplex, Mountain View, California, U.S., as part of the Google Analytics service. For more information about the company's privacy policy, please visit https://policies.google.com/privacy?hl=en-US

25.Newsletter

25.1. The Service Provider shall deliver online newsletters and electronic direct marketing messages (hereinafter referred to as the "Newsletter") containing news, news and offers to persons subscribing to the newsletters of the website operated by the Service Provider, up to several times a month.
25.2. To subscribe to the Newsletter, you must provide your name and e-mail address. By subscribing to the Newsletter, the User agrees to the processing of the data provided. The Service Provider will process the data until the data subject requests their deletion.

25.3. A direct link to unsubscribe is provided in each newsletter and is also available on the website.
25.4. The User is responsible for the accuracy of the personal data provided.
25.5. Security of data processing
25.5.1. In particular, the Service Provider protects the data against unauthorized access, alteration, transmission, disclosure, deletion or destruction, as well as against accidental destruction or damage.
25.5.2. To subscribe to the Newsletter, you must provide your name and e-mail address. By subscribing to the Newsletter, the User agrees to the processing of the data provided. The Service Provider will process the data until the data subject requests their deletion.
25.5.3. The personal data provided by the User may be accessed by the staff of the Data Controller. Personal data shall not be disclosed by the controller to third parties other than the designated persons. This does not apply to any mandatory data transfers required by law, which may only take place in exceptional cases. The controller will verify whether there is a legal basis for the transfer of data for each individual data before responding to each request for data from public authorities.
25.5.4. The Service Provider will not disclose personal data to third parties except with the prior and explicit consent of the data subject.
25.5.5. The User acknowledges that the Service Provider is obliged by law to disclose personal data to the requesting authority, provided that the legal conditions for such disclosure are met. The User may not object to the provision of data on the basis of a law, official or court decision.

26. Data protection statement
26.1. The Service Provider attaches great importance to the protection of personal data in its activities. In all cases, the personal data provided to it shall be processed in compliance with the applicable legislation, shall ensure their security, shall take the technical and organisational measures and shall establish the procedural rules necessary to comply with the applicable legislation.
26.2. This privacy statement is drawn up in accordance with the legislation in force, in particular with regard to
26.2.1. Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information (hereinafter referred to as "Act on Information");
26.2.2. a Regulation (EU) 2016/679 of the European Parliament and of the Council (European General Data Protection Regulation, GDPR)

26.2.3. Act VI of 1998 on the proclamation of the Convention for the Protection of Individuals with regard to Automatic Processing of Personal Data, signed in Strasbourg on 28 January 1981;

26.2.4. Act CVIII of 2001 on certain aspects of electronic commerce services and information society services;

26.2.5. Act CXIX of 1995 on the processing of name and address data for the purposes of research and direct marketing.

26.3. In the course of the Service Provider's activities, the processing of personal data is always based on voluntary consent. The Service Provider uses the Users' data exclusively for the purposes of contracting, billing and its own advertising purposes in accordance with the Info Act.

26.4. For more information on the types of data processed by the controller, see the general data protection notice: www.hotelhelikon.hu

27. Rights of data subjects and how to exercise their rights
Name: National Authority for Data Protection and Freedom of Information
H - 1055 Budapest, Falk Miksa utca 9-11.
Postal address: 1363 Budapest, PO Box 9.
Phone: +36 (1) 391 1400
E-mail: ugyfelszolgalat@naih.hu
Website: www.naih.hu

Data controller's data, contact details:
Name: Hotel Helikon Hotel Operator Limited Liability Company
Registered office.
Phone: +36 30 305 1514
E-mail: info@hotelhelikon.hu
Website: www.hotelhelikon.hu

28. Legal notice

28.1. By using the services available on the Service Provider's website, the User accepts the terms and conditions listed here.

28.2. The Service Provider has made all reasonable efforts to ensure that all information on the website is accurate at the time of uploading. However, the Service Provider does not accept any responsibility or warranty, express or implied, for the information provided through the website and reserves the right to make changes and corrections or to discontinue the website or the information provided on it, in whole or in part, at any time without notice.

28.3. The Service Provider shall not be liable for any inaccuracies or omissions in the website. The offers are not legally binding and do not constitute any form of obligation for the Service Provider. Any decision based on the information contained on the website is the sole responsibility of the User.

28.4. The Service Provider shall not be liable for any loss or damage of any kind arising from access to, or failure to access, or use of, the website or any information contained therein.

28.5. The Service Provider shall not be liable for any content created, transmitted, stored, made available or published by third parties to which the Service Provider's website is linked or referred.4. The Service Provider shall not be liable for any loss or damage of any kind arising from access to or failure to access or use the website or any information contained therein.

28.6. The Service Provider does not guarantee that access to the website will be uninterrupted or error-free. The Service Provider shall not be liable for any damages, losses, costs arising from the use of the website, its unusability, malfunction, failure, unauthorized alteration of data by anyone, or resulting from delays in the transmission of information, computer viruses, line or system failures or other similar causes.

28.7. The Service Provider treats all information concerning the person, data and business relationships of its customers, partners and other clients as trade secrets. Only the data provider concerned may grant an exemption from the treatment as a business secret. The Service Provider shall treat all data transmitted to it via the Internet with the same protection as if they had been made available to it by other means.

28.8. The Service Provider's website, all visual, audio and textual content and their arrangement, in particular names, logos and graphics, information, analyses and other information material are protected by copyright.

28.9. Any use of all or part of the contents of this website, in particular reproduction, transfer, distribution, adaptation or storage, in any form whatsoever, other than for personal use, is only permitted with the express written permission of the Service Provider.
28.10. The entire content of this website is owned or controlled by the Service Provider. The content of the website is protected by copyright. Unless otherwise provided for in Act LXXVI of 1999 on Copyright, no part of the website may be copied or published without the prior written consent of the Service Provider.
28.11. For personal use, the storage on a computer or the printing of extracts of the contents of the website is permitted.
28.12. The sender is solely responsible for the content of messages uploaded to the website or sent to the Service Provider and for the truthfulness and accuracy of the information contained therein. The website is a service provided to visitors. The Service Provider reserves the right to modify or add to the content of the website at any time without giving any reason or notice.
28.13. Any use of the website that deviates from or violates the terms and conditions of the Service Provider as detailed above may result in copyright, civil and criminal penalties. The Service Provider will take action against any infringement of which it becomes aware.
28.14. Should any term of the legal notice be considered invalid under the applicable law, this shall not affect the validity of the other terms.
Valid until revoked.